No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible. You can connect our customer support team at +918869823311 via call or whatsapp

You can check the status of your order in your android's & iOS's Steptodoors app or by contacting our customer support team at +918869823311 or support@stepstodoors.com

You will get confirmation from delivery partner or get a phone call about unavailable items before the delivery of your order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 24 hrs to report missing items. This is applicable only for items that are invoiced.

steptodoors provides easy and hassle-free cancellation. You can cancel your order using your android's & iOS's Steptodoors app before it is dispatched to your home. Please note: Order Cancellation is only possible if order isn't being dispatched.

Yes, you can do this by contacting our support team.

You can use the “Customer Support” section on the app/web. Our customer care executives are always happy to help.

Our fruits and vegetables sellers have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.

Sure. After placing your order please contact our customer support team for your convineience choice or your could place a order Note while placing order.

You can contact our customer support team for all suggestions related to new stores or products. We will work extra hard to get the store listed on steptodoors and get the product available to you.

Yes, it is. All transactions on steptodoors.com are completed via secure payment gateways ( Paytm) which are PCI and DSS compliant. We do not store your card details at any given time.

steptodoors accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, Cash on delivery and Wallets.

We do not charge any cancellation fee.

If you’re dissatisfied with the products delivered, please register a complaint within 24 hours. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

For COD, the refund will made by our delivery boys within 24 hours, once the order is delivered. For Online payment the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.

If your transaction is eligible for a cashback, you will receive it within 24 - 48 hours of delivery. In case of external wallet promotions, you will receive it within 72 hours of placing your order.

No we are a purely internet based company and do not have any brick and mortar stores.

There is a link called “Active Offers” on the hamburger menu our android's & iOS's Steptodoors app. All products with any discount or promotions are listed under this section.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as to our customer support team to know more.

You can contact our customer support team at +918869823311 or mail us at support@stepstodoors.com

You can register by clicking Using our android's & iOS's Steptodoors app. Please provide the mobile number and you will get an OTP. After mobile verification provide basic information line Name and continue shopping.

Yes, Registration and Mobile number verifiaction is compulsory to ensure quality shopping and order delivery .

Each contact phone number can only be associated with one steptodoors account.

Yes, you can add multiple delivery addresses upto 10 in your steptodoors account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Yes, you can do this by contacting our support team.

No, We provide free delivery at all location in Meerut. Also, We charge for express delivery only. Express Delivery Charges are variable based on delivery location.

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

We deliver in all pincodes of Meerut, Uttar Pradesh

The minimum Order amount for delivery is Rs 100/-.

We do same day delivery when order was placed befor 5 Pm evening. After your ordr will be delivered next day.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as to our customer support team to know more.

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

Sure. After placing your order please contact our customer support team for your convineience choice.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

You can contact our customer support team at +918869823311 or mail us at support@stepstodoors.com